Shipping and returns

SHIPPING POLICY


*IMPORTANT NOTICE*


Due to unprecedented number of orders this holiday season, global supply chain shortage, transportation delays and port backups, we extended our order processing timelines. Please allow anywhere between 7-10 business days for order processing and dispatch.


We offer FREE Standard Shipping on orders over $50 within the 48 contiguous United States!* Flat Rate Shipping of $4.95 is available on orders under $50 being shipped within the 48 contiguous United States. In order to qualify for free standard shipping, your subtotal must be $50 or more before shipping, discounts and taxes have been applied. Free Standard Shipping will be automatically applied to your merchandise total over $50 per shipment in the contiguous U.S. Qualifying purchase amount is calculated after all applicable discounts.


*EXCLUSIONS

The following exclusions apply to the free or flat rate shipping offer:

- Not valid on shipping to Hawaii, Alaska, Puerto Rico, Guam, and APO/AFO/DPO addresses. Shipping costs to addresses located outside of 48 contiguous states will be calculated at checkout. Orders shipping to these locations will ship via USPS

- Not valid on international shipments. We are happy to provide worldwide shipping, however please be aware that it can be expensive and we cannot always offer low shipping rates on international orders.

- Free or flat rate shipping is only available on select products that ship within the 48 contiguous United States. Most of our products ship from our warehouse in Washington state, USA. Due to their size and weight, some products ship from warehouses overseas and we cannot always offer free or discounted shipping on those items. Shipping rates on such items will be calculated at checkout

- Oversize and freight shipping surcharges may apply to some items due to their size and weight. Each product page will contain shipping details specific to that product


SHIPPING TIMELINES

- Orders containing in-stock items are processed and dispatched as soon as possible and no later than within 2-3 business days of order placement. Pre-order items are processed as soon as the items are in stock and do not fall under our standard processing times. Estimated restock timeline will be listed on the individual product page. 


*HOLIDAY SHIPPING*

We extended our order processing and shipping timelines during this holiday season. Please allow anywhere between 7-10 business days for order processing and dispatch. We apologize for the inconvenience that this may cause and truly appreciate your patience! 


- Standard shipping packages will be delivered within 3-7 business days after dispatch. Heavier items may take longer. Delivery time-frame will be provided at the checkout.

- Larger items that are shipped directly to our customers from the manufacturer generally take about 2-4 days to process and about 5-6 days in transit. Items that ship directly from the manufacturer are indicated as such in the item description. Generally, allow 2-3 weeks for delivery of these items, unless otherwise noted.

- Shipments outside of 48 contiguous states take longer 


IMPORTANT TO REMEMBER

*INTERNATIONAL SHIPPING*

- We ship worldwide via UPS Standard or DHL Worldwide, however at this moment the shipping rates are very expensive. Especially due to the COVID-19 pandemic, the shipping rates on international packages skyrocketed. We are actively working on negotiating rates with the carriers. We will do our very best to provide the least expensive rate at checkout.

- Customer is responsible for all international shipping charges and fees. All rates listed at the checkout are provided directly by the carrier and will be paid directly to the shipping carrier. 

*INTERNATIONAL CUSTOMS FEES AND PROCESSING* 


- Dadari is not responsible for any customs duties, fees or delays with customs processing. If your international shipment is being held by customs for any reason, we will not be able to provide a status update or check in on your package. We have no control over customs processing.

- Customer is responsible for paying all customs duties and import tax that is required in the destination country. You will be notified of any import duty or taxes by the shipping carrier prior to delivery. Dadari is not able to match or reimburse any customs duties, taxes or fees. By placing an order you agree to comply with our shipping and returns policy. 

*DOMESTIC SHIPPING*

- Dadari ships domestically via USPS, UPS or FedEx depending on weight and destination. Once your package leaves the warehouse, we do not have direct control over your package and we cannot be responsible for delays, lost or stolen packages, or carrier handling of your package.

- Dadari is not responsible for lost or stolen packages that are successfully delivered to the shipping address provided by the customer.

- Dadari does not assume responsibility for orders placed online with an incorrect shipping addresses. Please check carefully that the shipping address you enter is correct. If an item is returned to us because of an incorrect address provided, the customer is responsible for charges to re-ship.

- Once an order has been processed and a tracking number assigned, we are unable to make any further changes to the order. Please contact us at contact@dadari.ge if you need to update your order before a tracking number is assigned.

- If the tracking information indicates that your order was delivered, but you have not received it, be sure to check everywhere - occasionally carriers leave deliveries with neighbors, building managers, or places such as your porch, garage, or even behind bushes.

- If there is no tracking information, or the tracking information shows the item was returned to us, please email us at customer@dadari.ge with your order information. We may have the wrong shipping address, the driver may have unsuccessfully attempted delivery, or the carrier may have mis-delivered it.



RETURN POLICY

We offer 30 day return policy on select items (exclusions apply*). Returned items must be in new, unused condition with all original packaging intact and tags attached.

To submit a return request, please e-mail us customer@dadari.ge with your order number and return details.

- Please note that at this time, due to the nature of most of our products, we do not accept change of mind returns. If you received a damaged, faulty or wrong item, we will do everything we can to replace the product or provide a refund.

- Return request must be submitted no more than 30 days after the delivery date. If the request for return is submitted past the 30 days, unfortunately we will not be able to accept your return.

- We reserve the right to deny a refund for any returned item that is no longer in new condition, in its original packaging or is damaged, missing any labels, instructions, or pieces.

- Returned items that have been opened or are no longer in intact packaging are eligible for store credit only if accepted for return. Item may be subject to a 25% restocking fee or will be returned to customer at customer's expense.

- The cost of return shipping is $9.95 for any number of items and will be deducted from your refund.

*EXCLUSIONS


NON-RETURNABLE ITEMS

Due to the nature of some products, we do not accept returns on the following items:

- Custom orders

- Personalized products

- Sale items

- Items purchased at a discount

- Perishable goods such as food, flowers, newspapers or magazines

- Intimate or sanitary goods

- Pacifiers, bottles

- Exclusive collaborations

- Furniture

- Underwear

- Large and heavy items as noted on the product page

- Digital downloads

- Shipping costs

- Select items that shipped directly from the manufacturer (will be noted on the product page as well)

INTERNATIONAL ORDERS

We DO NOT ACCEPT returns or exchanges on international orders shipped outside the United States, unless you received a faulty or damaged item. If you placed an order from outside the United States and you received a faulty or damaged product, you will be eligible for store credit, provided that you submit your return request within 14 days of delivery and the item has been unused and is still in its original packaging.


REFUND TIMELINES

- Once you submit the return request, please allow up to 5 business days to process and approve your request. In the event that your return request is not approved, we provide you with the explanation and will work with you to try and provide with a possible solution

- Once your return request has been approved, we will issue a refund (less promotional discounts and shipping charges) to the original form of payment.

- Due to different payment providers it may take 10-15 business days for the refund to appear on your statement.